Contact us
Email is the fastest way to reach a human. Include your restaurant name and the email address on the account so we can find you quickly. Screenshots help.
Billing and subscriptions
Where do I see or change my plan?
Sign in on the web at soussteward.com/billing. That page shows your current plan, next charge date, payment method, and invoice history, and it is where you change or cancel a plan.
Why can't I subscribe inside the iPhone app?
Subscriptions are sold and managed on the web only. The iPhone app is the working tool for restaurants that already have an account; it never collects payment. Manage billing at soussteward.com/billing.
How do I cancel?
Open soussteward.com/billing and choose Cancel subscription. Cancelling stops future charges; access continues to the end of the paid period. Email us if you would rather we do it for you.
How does the free trial work?
Every new account gets 14 days free. We email you before the trial ends. No charge happens until the trial is over.
Accounts and data
How do I delete my account?
In the app, tap your name in the top-right corner and choose 🗑️ Delete Account. That opens the Danger Zone, where Delete account permanently completes it. Deletion cancels your subscription and removes your restaurant's data as described in our Privacy Policy; billing records are kept for 7 years as the law requires. Only the account owner sees this option. You can also email support and we will do it for you.
I forgot my password.
On the sign-in screen tap Forgot Password?. A reset link goes to your account email. If it does not arrive within a few minutes, check spam, then email us.
Can I add my staff?
Yes. Tap your name in the top-right corner, choose 💳 Billing & Team, then use Invite in the Team card. Each invite email carries a link to set a password.
Who can see my data?
Only people you invite to your restaurant. See the Privacy Policy for what we store, how long we keep it, and how to request an export.
Using the app
The barcode scanner will not open on my iPhone.
The scanner needs camera access. Open the iPhone Settings app, scroll to Sous Steward, and turn Camera on. Then reopen the scanner.
A barcode will not scan.
Hold the code 4–8 inches from the lens with even light, and keep it flat. Damaged or wrinkled labels sometimes fail — you can type the number in by hand on the same screen.
Something looks wrong or is missing.
Email support@soussteward.com with what you expected and what you saw. Include the date and the screen name.
Status and outages
If the app will not load at all, first try a hard refresh in your browser. If it still fails, email us — we monitor errors and will tell you what we know and when it will be fixed.
Legal
Sous Steward is operated by Abuela Chona LLC, Portland, Oregon, United States. See our Terms of Service and Privacy Policy.